Emergency Preparedness and Crisis Management
Emergency Preparedness and Crisis Management
When a company is affected by a serious security incident, the financial and operational impact can be significant. The ability to limit both the immediate losses and the cost of recovery depends largely on whether the organisation has an effective preparedness structure and a functioning crisis management capability. CERTA assists clients in developing, implementing, and maintaining these capabilities to ensure resilience, compliance, and continuity.
Preparedness
CERTA supports organisations in establishing robust and effective preparedness systems that also meet applicable regulatory requirements (CER, NIS/NIS2, etc.). This includes the development of risk assessments and contingency plans, documentation of procedures, and the establishment of clear communication and resource management structures. The objective is to ensure that the organisation can respond quickly and effectively to security incidents, while demonstrating compliance with relevant standards and regulations.
Crisis Management
CERTA provides advisory and operational support to help organisations establish effective crisis management systems. These systems enable a structured approach to handling critical situations, minimising potential damage and facilitating rapid recovery of operations. CERTA’s assistance covers crisis communication, decision-making processes, resource management, and business recovery. CERTA also conducts crisis management exercises, allowing organisations to test and refine their contingency plans under realistic conditions and ensure full preparedness for real-world crises.
Business Continuity
CERTA delivers tailored Business Continuity solutions that help organisations maintain critical functions during crises or unforeseen events. Services include analysis of operations and risk factors, development of continuity and recovery plans, and the establishment of resilient communication and resource coordination frameworks. CERTA also assists in identifying critical assets and processes, assessing potential threats, and preparing effective emergency procedures. CERTA’s Business Continuity Planning (BCP) services ensure that clients can sustain operations and meet relevant regulatory and industry requirements.
Incident Response Team
CERTA provides dedicated Incident Response support at all stages of a crisis – from prevention and preparedness to immediate response and recovery. When threats materialise – be they physical incidents, cyberattacks, threats against personnel, business disruptions, or sensitive reputational crises – CERTA can deploy an Incident Response Team to assist the affected organisation. Support may include:
- Managing threats against executives or staff, including establishing personal protection, securing workplaces, or activating emergency procedures.
- Evacuation and area security in response to threats, suspicious behaviour, or safety incidents, including coordination with law enforcement and emergency services.
- Crisis leadership and communication to ensure clear internal and external messaging, prevent panic, and minimise reputational damage.
- Immediate support during operational disruptions such as cyberattacks or physical incidents, enabling rapid recovery and protection of critical infrastructure.
- Post-incident analysis and lessons learned to strengthen future preparedness and organisational resilience.
